VolunteeringACT organisational members can access a 10% discount on services provided by Conflict Resolution Service (CRS), and will be given priority access, with referrals responded to within two business days, once deemed eligible by VolunteeringACT.

Eligibility

In order to access the discount or priority booking with Conflict Resolution Service, your organisation must be a member with VolunteeringACT. Referral forms should be completed by individuals who are authorised to act on behalf of the member organisation.

If you are not sure if you’re a member or not, you can view our membership list here or reach out to membership@volunteeringact.org.au.

Available services

Mediation

A structured, voluntary process, led by a third party to bring people and organisations together to talk about issues causing difficulty or conflict within an organisation. Mediation provides a safe and confidential space for participants to explore issues, understand each other’s perspectives, and co-design mutually acceptable solutions. 

Conflict and communication coaching 

One-on-one sessions with a practitioner to develop tailored strategies and tools for resolving interpersonal conflict in the workplace. These are only available if the VolunteeringACT member has requested the service. Services must relate to workplace conflict and communication and cannot be for personal use. 

Facilitation

Guiding two or more people through a structured dialogue so they can explore issues and co-create solutions. The facilitator holds space and manages the process to ensure all voices are heard. Often the parties in a facilitation session would not see themselves as “in dispute”, or in need of mediation, but simply in need of assistance to facilitate communication or decision-making. 

Restorative conferencing

A structured, facilitated conversation that brings together staff impacted by harm – typically the person whose actions caused distress and those affected by it – to collectively address what happened, explore its impact, and agree on a plan to repair relationships and restore trust. This may include paid staff, volunteers or service

Conflict Resolution Service (CRS) is a Canberra-based not-for-profit with more than 35 years’ experience in preventing, managing and resolving conflict through professional, competent and compassionate practice. As the ACT’s only provider registered and accredited under the Australian Mediator and Dispute Resolution Accreditation System (AMDRAS), its core purpose is to preserve connections, reunify and strengthen relationships, and restore harmony. 

They offer a full spectrum of conflict-resolution and wellbeing services: 

• Workplace mediation and business conflict management to foster constructive team cultures 

• Workplace coaching for leaders and staff development 

• Youth and family restorative interventions to reduce homelessness risk and reinforce family preservation 

• Accredited training and professional development under the AMDRAS quality framework 

Guided by professional integrity, impartiality, compassion and adaptability, CRS delivers trauma-informed, strengths-based programs that are accessible and client-centred. With a multidisciplinary team – comprising of nationally accredited mediators, therapeutic practitioners, social workers, counsellors and educators – CRS ensures each service is flexible, timely and tailored to individual needs. 

Conflict Resolution Resources

Your organisation can find additional information about conflict resolution on CRS’s website, including fact sheets on: 

• Mediation 

• Group facilitated meetings 

• Support people in mediation 

• Conflict coaching 

• Assisted settlement processes 

*Images are from Conflict Resolution Services website.